Thursday, November 20, 2008

Disgruntled Consumers - Vent Here

Just a tip for Sales Associates at retail stores this holiday season.  If I approach you to ask a question about finding merchandise, please do not:  

a)  Refuse to look at me in the hopes that I will just go away.  

b)  Act really pissed if I inconvenience you with a question.  

c)  Give me a simple "no" answer to my request without any attempt to locate the desired merchandise or, at the very least, a polite "I'm sorry, we don't have that in stock."  

d)  Act really pissed if I say "excuse me" and attempt to get around all the crap you have piled in the middle of the aisle while you are visiting with your fellow associate instead of doing your job.  

e)  Look around halfheartedly and say, "I don't see it" with a crabby look on your face and walk away.  

Or (my favorite), 

f)  Throw me a dirty look, stomp off to supposedly find what I'm looking for in the "back room", and then never come back.  Then, when I track you down, tell me that you thought I "would've figured out" that you didn't have the merchandise when you didn't come back to tell me yourself.  

I'm not going to mention store names here, but it starts with a W and ends with a T.  I have lived in this town for over nine years now, and I have yet to be asked by an associate at this store if they can help me.  In that nine years, I have only come across two friendly associates at this store.  Even the "greeters" ignore customers as they walk in this store.  

What the hell???  Every other store is bending over backwards this holiday season to help customers.  I was at one of your competitors this morning, and five sales associates asked if I was finding what I needed.  One elderly employee who was stocking shelves apologized that she was in my way.  At a children's clothing store in a nearby town, sales associates are greeting customers at the door and offering personal shopping assistance - including getting on a phone and trying to track down desired merchandise.  

W-----t, you stress me out, and I hate you.  You are a blight in the field of retail, and you piss me off so badly that I may never return to your store.  You suck, and I hope the competition kicks your a**.  I know I'm going to do everything in my power to make sure that happens.  

Just sayin' . . . 

1 comment:

  1. Funny you should have this blog. I was in Target this very morning and in every aisle I went in there was either someone there I could ask for help or someone approached me and asked if I needed help finding something. Long live Target, my favorite store for Christmas shopping.